Frequently Asked Questions

  • What is our return policy?

      For Canvas Prints we don’t accept returns. However, we’d be glad to provide a Replacement Order within 30 days if the Print is received damaged.  (Please include pictures of the damaged item(s) and packaging.)

      For Original Paintings you have up to 7 business days to request a refund, and returns are only accepted if paintings are received damaged.

      (Returned paintings must be in original product packaging.) Once the painting is received we will issue your refund. 

      If you have any issues with your order please reach out to us.
       info@artwithevie.ca
      • What are the shipping options?
      We offer Free Standard shipping to US and Canada on Original Paintings by Canada Post.
       
      Canvas Prints are shipped out in Canada by Landmark or Purolator.

      Canvas Prints are shipped out in US by FedEx, UPS or USPS. 

      Please note: Art with Evie does not offer local pickup.
      • Do I have to pay taxes or duties?
       Yes. Taxes are included on shipping rates, and there is a handling fee as well. We take care of the Duties.
      • When will I receive my order? 

      For Free Standard Shipping on Original Paintings to Canada, orders will be processed the same day or next morning. You will receive your package within 3-9 business days from the processing date.

      For Free Standard shipping to US orders on Original Paintings, orders will be processed the same day or next morning. You will receive your product within 4-8 business days from the processing date.

      Canvas Prints estimated Shipping Dates will be present at Checkout
      • What do I do if I never received my order?
      If you haven't received your order within 10 business days of placing your order, please contact Art with Evie at: info@artwithevie.ca
      • How do I make changes to an order I’ve already placed?

      If you need to make changes to an order please contact us as soon as possible.
      • Where are you located?

      Art with Evie is located in the Junction, Toronto West, ON. Canada.
      • How is the product made? Where do the materials come from?

      All paintings are created by Evie, and high quality materials are used and bought locally.
      • How do I make sure I order the right size?

      For Original Paintings and Prints You can find the dimensions to each painting under or beside their prices, on their product page.
      • How do I contact your company if my question isn’t answered here?

      If you have any additional questions that were not answered please contact us at:

      info@artwithevie.ca
      WhatsApp (437) 779-7373